ACD System - 9-1-1 managers need to recognize that today there are ACD solutions designed specifically to operate in the 9-1-1 ... (PDF)

9-1-1 managers need to recognize that today there are ACD solutions designed specifically to operate in the 9-1-1 ... (PDF)
... inbound call centers for some. time. A basic ACD system. makes it possible to handle ... line) to a business ACD system often com- plain that their dispatchers lose the big ...