ACD System - Phone System Manuals - TWAcomm.com, Inc.

Phone System Manuals - TWAcomm.com, Inc.
Telrad Digital ACD System Manual (Includes Supervisor and Agent User Guides). Telrad Digital ACD System Manual (Includes Supervisor and Agent User Guides)

Telephone Services for Faculty/Staff
The Stanford ACD system does far more than simply process calls in sequence. You can design it to provide different kinds of treatment to different callers.