ACD System - The Primas Group: Automatic Call Distribution (ACD) Services

The Primas Group: Automatic Call Distribution (ACD) Services
An ACD system handles incoming call traffic, sending calls to the first available station within predefined groups. If all stations are busy

Products - 911
Features of CML's ACD system include: distinctive call distribution schemes for 9-1-1 and administrative calls up to 32 lists of call-taker answering positions