ACD System - Automatic Call Distribution (PDF)

Automatic Call Distribution (PDF)
... be switched between agent and supervisor. The ACD system supports both ... Telephones for an ACD system are equipped with Light Emitting Diodes ...

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Archives. Special. About Us. Newsletter. Free E-mail Newsletter from BYTE.com. Jump to... The ACD acts like a transaction link server, where the ACD system itself takes on the role of the CTI server and ...