ACD System - Why is the City changing IVR and kiosk vendors (PDF)

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Why is the City changing IVR and kiosk vendors (PDF)
... - Call Center has an ACD system but no screen-pop functionality ... not be replacing the ACD System at this time ...

Article | Small-Mid Contact Center Markets Offer New Growth Opportunities to ACD System Vendors.
Price: $9.95 | Excerpt: "PALO ALTO, Calif. -- Rising deployment of Internet Protocol (IP) in contact centers across North America drives revenue growth in the automatic call distribution (ACD..."