Contact Center - CCProphet - Simulate Your Call Center's Performance

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CCProphet - Simulate Your Call Center's Performance
... software application designed specifically for contact center analysis. ccProphet's wizard-based design allows an accurate and validated virtual contact center to be built on a ...

Benchmarking - International Contact Center Benchmarking Consortium
Benchmarking is a critical facet of a Call Center organization. The goal of ICCBC is to provide useful benchmarking data to Call Center managers. ... This meeting is an opportunity to meet other contact center professionals and discuss current issues ...