Calls forecasting - 13th IFAC Symposium on System Identification

13th IFAC Symposium on System Identification
11:00 - 11:20 Models for incoming calls forecasting in a customer attention center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 M.R. Arahal Escuela Sup. de Ingen. de