Calls forecasting - Contact Centres
Contact Centres
to the contact centre when such incidents are likely to result in an influx of calls. Forecasting software is available to help with devising shifts and schedules for agents to help predict
Friday, January 20, 2006
Contact Centres
to the contact centre when such incidents are likely to result in an influx of calls. Forecasting software is available to help with devising shifts and schedules for agents to help predict
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