Calls forecasting - Final program SYSID-2003

Final program SYSID-2003
11.00-11.20, WeA06-4, Models for incoming calls forecasting in a customer attention center, MR Arahal -- Escuela Superior de Ingenieros de Sevilla

Marriott says SARS clouds forecast - 2003-04-24 - Washington
for the current quarter, Marriott expects REVPAR to be equal to first quarter levels, but calls forecasting future performance very difficult given the