Calls forecasting - Final program SYSID-2003

Final program SYSID-2003
11.00-11.20, WeA06-4, Models for incoming calls forecasting in a customer attention center, MR Arahal -- Escuela Superior de Ingenieros de Sevilla

List of accepted papers for SYSID 2003
REG-156, Models for incoming calls forecasting in a customer attention center, MR Arahal --- Escuela Superior de Ingenieros de Sevilla