Calls forecasting - Forbes.com - Magazine Article

Forbes.com - Magazine Article
Forecast Champ Calls Forecasting A Waste Dan Ackman, 05.09.02, 8:00 AM ET The winner of Forbes' 2001 Forecasting contest doesn't think much of Forecasting.

List of accepted papers for SYSID 2003
REG-156, Models for incoming calls forecasting in a customer attention center, MR Arahal --- Escuela Superior de Ingenieros de Sevilla