Monday, January 23, 2006

Calls forecasting - Forbes.com - Magazine Article


Forbes.com - Magazine Article
Forecast Champ Calls Forecasting A Waste Dan Ackman, 05.09.02, 8:00 AM ET The winner of Forbes' 2001 Forecasting contest doesn't think much of Forecasting.

Primer
result in an influx of calls. Forecasting software is. available to help with devising shifts and schedules for. agents to help predict future call traffic