Calls forecasting - Going with the flow

Going with the flow
2. Create realistic expectations in terms of ratios, targets, calls, forecasting and so on, and coach the telesales reps accordingly;

Final program SYSID-2003
11.00-11.20, WeA06-4, Models for incoming calls forecasting in a customer attention center, MR Arahal -- Escuela Superior de Ingenieros de Sevilla