Calls forecasting - ITSC

ITSC
Day and Hour CSR Forecasting Enhancements to the existing CSR (incoming calls) forecasting functionality to include hour-by-hour forecasting based on estimated daily and hourly call

SAS gets its ETL act together | The Register
new feature is one that I have not seen in any other ETL product, which is what SAS calls forecasting transforms . Given SAS reputation in the field of data mining and predictive analytics it