Calls forecasting - SISIUS: Ficha personal: Manuel Ruiz Arahal

SISIUS: Ficha personal: Manuel Ruiz Arahal
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] Models for Incoming Calls Forecasting in a Customer Attention Center. Proceedings of the 13th IFAC Symposium on System Identification.

Primer
result in an influx of calls. Forecasting software is. available to help with devising shifts and schedules for. agents to help predict future call traffic