Calls forecasting - Contact Centres

Contact Centres
management of the contact centre that the service areas within the Council clearly communicate to the contact centre when such incidents are likely to result in an influx of calls. Forecasting

SAS gets its ETL act together | The Register
However, the neatest new feature is one that I have not seen in any other ETL product, which is what SAS calls forecasting transforms . Given SAS reputation in the field of data mining and