Calls forecasting - Final program SYSID-2003

Final program SYSID-2003
11.00-11.20, WeA06-4, Models for incoming calls forecasting in a customer attention center, MR Arahal -- Escuela Superior de Ingenieros de Sevilla

Espagne (NCC Member of)
CTI link; Intranet; Supervision; Listening and recording calls; Forecasting and scheduling; Reporting; Voice over IP; CRM