Calls forecasting - Contact Centres

Contact Centres
management of the contact centre that the service areas within the Council clearly communicate to the contact centre when such incidents are likely to result in an influx of calls. Forecasting

SISIUS: Ficha personal: Manuel Ruiz Arahal
Models for Incoming Calls Forecasting in a Customer Attention Center. Proceedings of the 13th IFAC Symposium on System Identification. 13th IFAC Symposium on System Identification 2003.