Calls forecasting - SISIUS: Ficha personal: Manuel Ruiz Arahal

SISIUS: Ficha personal: Manuel Ruiz Arahal
Models for Incoming Calls Forecasting in a Customer Attention Center. Proceedings of the 13th IFAC Symposium on System Identification. 13th IFAC Symposium on System Identification 2003.

Final program SYSID-2003
11.00-11.20 WeA06-4 Models for incoming calls forecasting in a customer attention center M.R. Arahal -- Escuela Superior de Ingenieros de Sevilla F. Pav n P. -- Escuela Superior de Ingenieros de Sevilla