FedEx Express Demonstrates Exceptional Commitment to Customers

    MISSISSAUGA, ON, July 3 /CNW/ - Federal Express Canada Ltd. (”FedEx
Express Canada”), a subsidiary of FedEx Corp. (NYSE: FDX), today won “The Best
of the Best Americas” award from Contact Center World in Orlando, Fla.
    The international panel of judges awarded the prize to FedEx Express
Canada for its ability to deliver an outstanding customer experience through
focusing on the performance culture of its employees, as proven by its receipt
earlier this year of the “Contact Center Employer of Choice” award. FedEx
Express Canada will now go on to compete for the title of Best in the World
for 2007 later this year in Las Vegas.
    FedEx Express Canada has been serving Canadian customers from its
domestic contact centers since its launch into the Canadian market in 1987.
Even then, the company recognized the importance of having centers based
locally to serve the particular needs of Canadian customers. Over the years,
the contact center has expanded from providing service in English and French
to providing service in as many as 33 other languages today. Another important
component of its evolution to best-in-class status was the provision of a
“first contact resolution” for customers.
    “Our brand is founded on reliability, and the contact centre is, in most
cases, the customer’s first interaction with our company. If we do everything
right at the front end and provide our customers with the correct information
so they can access the global marketplace, they will become loyal customers,”
said Patsy Bertoia, managing director, Customer Service at FedEx Express
Canada. “The customer experience is our key competitive advantage and we are
the customer experience. Research shows that our customers agree.”
    The 2nd Annual Contact Center World Awards and Conferences are supported
by 16 industry associations around the world. Commenting on the award, Raj
Wadhwani, president of ContactCenterWorld.com said, “To be chosen as The Best
of the Best is an amazing achievement. FedEx Express Canada’s commitment to
the customer, their focus on employees and their ability to demonstrate
(incredible) performance has been recognized today and rightfully earned.”
    For more information regarding FedEx Express Canada please visit
www.fedex.ca.

    About FedEx Express Canada

    Federal Express Canada Ltd. is a global logistics and transportation
company offering domestic and international shipping and electronic commerce
solutions. The company uses real-time package status tracking systems,
automated customs clearance services and a dedicated air and ground
transportation network to serve Canadian and global markets. FedEx Express
Canada is dedicated to being the nation’s “employer, neighbour and shipper of
choice”. FedEx employs approximately 5,000 people in over 60 facilities
coast-to-coast. For free B-roll/video content about FedEx Express Canada
please log onto www.thenewsmarket.com/fedex to preview and request video. You
can receive broadcast-standard video digitally or by tape from this site.
Registration and video is free to the media.

    About ContactCenterWorld.com

    ContactCenterWorld.com is the World’s leading on-line resource for
contact center and customer service professionals. With a membership of 99,000
strong, the ContactCenterWorld.com brand is synonymous with innovation,
leadership, creativity and support.

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