Call Centers generally refer to centers where agents handle more than voice-centric, public switched telephony network-based call center types of customer, partner and/or associate contacts. Those contacts could come through email, public switched calls, VoIP calls, fax, Web chat or any other channel of communication.

A Call Center could handle one, all or any combination of those channels.
Call center Inbound Services:

Incoming Call Center deals with answering customer questions, (information hotline, technical support, customer service etc.), to receive customer orders, to redirect customers to pertinent help etc.
Call center Outbound Services:

Outgoing Call Centers mainly deals with outbound calls. These Call Centers can be used directly to advertise and sell goods or services, to solicit information, (surveys, political poles, customer satisfaction etc.), to campaign or otherwise inform the public.

This entry was posted on Monday, July 30th, 2007 at 12:41 pm and is filed under help desk service desk contact center. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.