In all the years he has been in the call center industry, 15 years to be precise, Hani Masgidi has always been looking for a single source of information that will help him be a better call center manager and that would help him setup his own call center. He finally has this source. He […]

Staffing is an important concept in any business. Staffing provides the company with a base of skills that will either make it or break it. Most successful companies plan for their success. This planning requires staffing based on company needed skills. If your selection process begins with quality people, your staff will reflect quality standard.
 
Staffing […]

It is relatively simple to measure ROI i.e. return on investment with sales team but lots of call centers see their tech support teams operating at the loss to organization. Even though support centers do not bring in straight capital, they provide service to the association that can reap proceeds in the longer term. At […]

By Hani Masgidi
Call centre business has a reputation of being one of the industries that has high hiring and firing turnover and likewise, the mindset of the people available in industry is nurtured on the same philosophy. They are not much concerned about frequent switching like other careers where it goes against you. Finding and […]

In today’s changing business environment, successful companies are customer-focused and strive to deliver improved customer response times, while reducing costs. That is when the need for an additional department, which could be wholly customer-oriented, emerges. At this stage, starting a call center is vital. The Step to Call Center guide by Hani Masgidi enables your […]