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Customers Abusing Cooperative Services If you have ever been put on hold indefinitely, or if you have waited in vain for a promised rebate, take heart. A quiet revolution is just getting underway in customer service departments.
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Experts Warn of RFID Integrator Shortage Experts are warning to expect a shortage of qualified personnel to install and run RFID when demand for the technology begins to peak over the next few years.
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Blue Cross makes healthy call with speech-enabled IVR - SearchCRM.com

Blue Cross makes healthy call with speech-enabled IVRSearchCRM.com, MA - Mar 14, 2006… Improving customers' access to information that results in cost savings to the company is just one benefit of today's speech-enabled IVR systems. …

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Blue Cross makes healthy call with speech-enabled IVR - SearchCRM.com

Blue Cross makes healthy call with speech-enabled IVRSearchCRM.com, MA - Mar 14, 2006… Improving customers' access to information that results in cost savings to the company is just one benefit of today's speech-enabled IVR systems. …

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Filed under: Contact Center Solution — @ 12:51 am
By Hani Masgidi
The traditional understanding of the contact center is a group of agents setting, answering callers or/and divert calls what else???? Nothing but Robert operators. If you are one of those please read this.
I will tray here to change that idea by giving listing down […]