By Hani Masgidi

A successful customer relationship management (CRM) ranging from sales force
automation to marketing to customer service and support
 
Contact Center and Sales Performance Solutions improve contact center and
sales organization performance through:
 
1. Score carding and analytics that provide all employees with a role-based
view of relevant Key Performance Indicators (KPIs) indicators that help an
organization evaluate its level […]

Act as a contact center consultant
Setting up a successful contact center should be based on three main elements which play the key of success in any contact center business:
1- Man Power: The right people are the essential key in any successful business especially in the contact center. There is a list of skills that should be […]

Read More about IVR Systems
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OSPF Design Guide The Open Shortest Path First (OSPF) protocol is an Interior Gateway Protocol used to distribute routing information within a single Autonomous System. OSPF protocol was developed due to a need in the internet community to introduce a high functionality non-proprietary Internal Gateway Protocol (IGP) for the […]

Read More about CRM Customer Relationship Management
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Are Customers Happier as a Result of CRM? A customer-relationship management strategy properly planned, strategized, and backed up with well-suited software can deliver for the business. But what about the customer?
Customer Focus Helps Banks Beat Rivals […]

Read More about Call Center Software
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Cisco CallManager 4.1 TCP and UDP Port Usage This paper provides a list of the TCP and UDP ports that Cisco CallManager 4.1 utilizes. It provides important information for the configuration of Firewalls, Access Control Lists (ACLs) and Quality of Service (QoS) on a network when there […]