George Walsh
Contact center managers constantly struggle with performance and technology issues like system downtime, data security, and the need to create and modify scripts and processes quickly and easily. With the recent upgrade of its VoiceNet contact center management software, Interactive Softworks thinks it can overcome those challenges.
VoiceNet offers complete inbound, outbound and blended multi-channel […]

George Walsh
Contact center managers constantly struggle with performance and technology issues like system downtime, data security, and the need to create and modify scripts and processes quickly and easily. With the recent upgrade of its VoiceNet contact center management software, Interactive Softworks thinks it can overcome those challenges.
VoiceNet offers complete inbound, outbound and blended multi-channel […]

George Walsh
Contact center managers constantly struggle with performance and technology issues like system downtime, data security, and the need to create and modify scripts and processes quickly and easily. With the recent upgrade of its VoiceNet contact center management software, Interactive Softworks thinks it can overcome those challenges.
VoiceNet offers complete inbound, outbound and blended multi-channel […]

AKRON, Ohio–(BUSINESS WIRE)–Virtual Hold Technology®, LLC (VHT), the leading provider of virtual queuing solutions, today announced that the company has received a new patent from the Canadian Intellectual Property Office in Quebec.
Virtual queuing is a solution that improves contact center efficiency and increases customer satisfaction. In periods of extended hold times, the Virtual Hold virtual […]