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Archive for March, 2009

Recruitment Tools – Staffing for Skills

Friday, March 13th, 2009

Staffing is an important concept in any business. Staffing provides the company with a base of skills that will either make it or break it. Most successful companies plan for their success. This planning requires staffing based on company needed skills. If your selection process begins with quality people, your staff will reflect quality standard.
 
Staffing […]

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Call Center Best Practices

Sunday, March 1st, 2009

It is relatively simple to measure ROI i.e. return on investment with sales team but lots of call centers see their tech support teams operating at the loss to organization. Even though support centers do not bring in straight capital, they provide service to the association that can reap proceeds in the longer term. At […]

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