IVR System - Switching from Proprietary to Open System Saves Contact Center $1.4 Million (and Counting) (PDF)

Switching from Proprietary to Open System Saves Contact Center $1.4 Million (and Counting) (PDF)
... efficiencies with a new IVR system that. would help automate services, reduce ... Ci Direct's new IVR system also provides client ...

http://www.wipo.int/cgi-pct/guest/getbykey5?KEY=03/96663.031120&ELEMENT_SET=DECL
BACKGROUND OF THE INVENTION Computers have been applied as test computers associated with contact centers. ... provide voice testing of an interactive voice response (IVR) system, and to a method of generating test scripts ... test an interactive voice response (IVR) system; FIG. 3 is a block ...