Call monitoring - When the initial call is received, the Help Desk staff determines the nature of (PDF)

When the initial call is received, the Help Desk staff determines the nature of (PDF)
... until an ETA or backup plan is established that is mutually acceptable to all. parties. Call monitoring consists ...

Call Center Quality Monitoring - Northeast Telcom, LLC - voice and data communication, phone recording system
Northeast Telcom, LLC offers call monitoring solutions for customer service call centers, dispatch centers and emergency call centers.