Call monitoring - Who Should Be Responsible for Call Monitoring?

Who Should Be Responsible for Call Monitoring?
... Who Should Be Responsible for Call Monitoring? ... Quality is independent and Ops is in charge of call monitoring and QC, then how does the Quality function maintain ...

Incentra Solutions Launches Enhanced First Call Service for Remote, Real-Time Monitoring and Support of IT Systems
... Incentra's Enhanced First Call monitoring service includes a small server that resides at the customer site gathering ...