Call monitoring - The Death of Call Quality Monitoring

The Death of Call Quality Monitoring
The Death of Call Quality Monitoring ( 'Sporadic quality Monitoring'). By Niels Kjellerup Editor and Publisher of The Call Centre Managers Forum . Ashgrove August 18th 2001.

VoIP call-monitoring a work in progress
News and advice for network managers and administrators. ... The IP telephony call-monitoring issue also poses new questions to IT departments, Keneipp said ...