Call monitoring - USATODAY.com - NSA has massive database of Americans' phone calls

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USATODAY.com - NSA has massive database of Americans' phone calls
The National Security Agency has been secretly collecting the phone call records of tens of millions of Americans, using data provided by AT&T, ...

Call Monitoring Solutions Information | Business.com
Call center feature that lets managers listen in on agents' calls in order to improve agent performance.