Telephone Protocols - customer service

customer service
Telephone protocols * Electronic manners * Kinetics (body language) Influencing Skills Initiatives * Conserving and

Get help from a telephone triage nurse! - Contemporary Pediatrics
A telephone triage nurse must rely on printed protocols (an example is Pediatric Telephone Protocols by Barton D. Schmitt, MD, available from the American Academy of Pediatrics). It's easier to use a