Telephone Protocols - NURSE TELEPHONE TRIAGE

NURSE TELEPHONE TRIAGE
Broome, M.E. (1986) Telephone protocols for pediatric assessment and advice. Journal of Emergency Nursing 12 (3): 142-146. Brown, A. Armstrong, D. (1995) Telephone consultations in general

Telephone Triage
patient assessment is critical to providing safe and effective patient care by telephone. Protocols decrease ambiguity and provide a basis for consistency in the triage of patients by telephone