Telephone Protocols - Telephone Encounters & Triage - A risk management perspective

Telephone Encounters & Triage - A risk management perspective
confidentiality, etiquette, and documentation will be reduced by following well-designed telephone protocols and policies. Lack of documentation of telephone communication is also another area of

Telephone Triage
patient assessment is critical to providing safe and effective patient care by telephone. Protocols decrease ambiguity and provide a basis for consistency in the triage of patients by telephone