Telephone Protocols - Telephone Care Education

Telephone Care Education
Schmitt, BD. Pediatric Telephone Protocols: After-Hours Version. 10th ed. Littleton, CO: Decision Press; 2004 Schmitt, BD. Pediatric Telephone Protocols: Office-Hours Version. 10th

Contraq Solutions - Customer Care
Use recognised telephone protocols Handle and problem solve 'Own' a problem Understand the importance of authority limits and autonomy Use personal follow-up techniques Handle difficult