Telephone Protocols - Telephone Triage

Telephone Triage
His initial telephone protocols have been refined, expanded, and validated for the past 30 years. More than 400 call centers are using computerized versions

Pediatrics -- Table of Contents (November 1979, 64, (5))
PH Strasser, JC Levy, GA Lamb, and J Rosekrans: Controlled clinical trial of pediatric telephone protocols: Pediatrics 1979 64(5): 553-557. [Abstract]