Telephone Protocols - Telephone Encounters & Triage - A risk management perspective

Telephone Encounters & Triage - A risk management perspective
... etiquette, and documentation will be reduced by following well-designed telephone protocols and policies ...

http://www.telephone-triage.com/teletriage.doc (MICROSOFT WORD)
... providing safe and effective patient care by telephone. Protocols decrease ambiguity and provide a basis for consistency ...