Telephone Protocols - NURSE TELEPHONE TRIAGE

NURSE TELEPHONE TRIAGE
Broome, M.E. (1986) Telephone protocols for pediatric assessment and advice. Journal of Emergency Nursing 12 (3): 142-146. Brown, A. Armstrong, D. (1995) Telephone consultations in general

Inside a Telephone Answering Service: September 2005
I mentioned a couple of kick-me telephone protocols the other day and at the risk of turning into one of those whiney journalists one experiences in the "alternative" newspapers, here's another